{"id":11230,"date":"2026-03-30T16:49:25","date_gmt":"2026-03-30T14:49:25","guid":{"rendered":"https:\/\/www.samlingsolution.hu\/trening\/lean-office-and-service-excellence-for-ssc-organizations\/"},"modified":"2026-05-05T16:53:56","modified_gmt":"2026-05-05T14:53:56","slug":"lean-office-and-service-excellence-for-ssc-organizations","status":"publish","type":"trening","link":"https:\/\/www.samlingsolution.hu\/en\/training\/lean-office-and-service-excellence-for-ssc-organizations\/","title":{"rendered":"Lean Office and Service Excellence for SSC Organizations"},"content":{"rendered":"<section class=\"l-section wpb_row height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3-2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>Lean Office and Service Excellence for SSC Organizations<\/h2>\n<p><strong>Training Programs and Practical Workshops built on real Shared Services Experience<\/strong><\/p>\n<p>Shared Services and Global Business Services (GBS) organizations are under constant pressure to improve efficiency, manage increasing operational complexity, strengthen cross-functional collaboration and meet rising expectations around standardization, service quality or digital transformation. In this environment, operational stability alone is no longer sufficient. The real challenge is to build services that are efficient, transparent, scalable and customer focused. This is where our Lean Office and Lean Service training programs and practical workshops add value. Specifically designed for the realities of SSC \/ GBS environments.<\/p>\n<h2>How We Support Our Clients?<\/h2>\n<ul>\n<li>increasing End-to-End process transparency (E2E)<\/li>\n<li>identifying waste in office and service processes<\/li>\n<li>improving hand-offs across functions and roles<\/li>\n<li>reducing errors, rework and avoidable inefficiencies (FPY)<\/li>\n<li>strengthening standardization and operational consistency<\/li>\n<li>developing problem-solving and continuous improvement capabilities (CI)<\/li>\n<li>enhancing internal customer experience and service performance (SLA)<\/li>\n<\/ul>\n<h2>Who Are the Programs For?<\/h2>\n<ul>\n<li>SSC \/ GBS leaders, managers and Team leaders<\/li>\n<li>Process Owners, Process Champions, Business Process Owners<\/li>\n<li>Operational and support functions<\/li>\n<li>Lean, Continuous improvement and Operational excellence teams<\/li>\n<li>Cross-functional teams<\/li>\n<li>Scrum Masters, Agile coaches and transformation roles<\/li>\n<li>Organizations seeking greater efficiency, stronger collaboration and more scalable operations<\/li>\n<\/ul>\n<h2>Key Focus Areas of the Program<\/h2>\n<p><strong>Lean development in SSC environments<\/strong><span>\u00a0<\/span>\u2013 streamlining and standardizing administrative and transactional processes to enhance efficiency<\/p>\n<p><strong>Lean Service excellence (COE)<\/strong><span>\u00a0<\/span>\u2013 improving service quality, responsiveness, SLA performance and internal customer experience<\/p>\n<p><strong>End-to-end (E2E) process optimalization<\/strong><span>\u00a0<\/span>\u2013 strengthening handoff points, clarifying accountability and improving cross-functional process flow<\/p>\n<p><strong>Cross-functional collaboration development<\/strong><span>\u00a0<\/span>\u2013 breaking down silos, fostering a stronger culture of collaboration and better aligning expectations<\/p>\n<p><strong>Problem-solving and continuous improvement<\/strong><span>\u00a0<\/span>\u2013 enabling structured root cause analysis, targeted improvement actions and operational progress<\/p>\n<p><strong>Standardization and operational transparency<\/strong><span>\u00a0<\/span>\u2013 creating more consistent ways of working, greater predictability and more reliable service delivery<\/p>\n<p><strong>Change support and implementation<\/strong><span>\u00a0<\/span>\u2013 ensuring that improvement initiatives are not only well designed, but also effectively embedded in practice<\/p>\n<h2><strong>Expected Outcomes<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11223 entered lazyloaded\" title=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" sizes=\"(max-width: 24px) 100vw, 24px\" srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" alt=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" width=\"24\" height=\"23\" data-lazy-srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" data-lazy-sizes=\"(max-width: 24px) 100vw, 24px\" data-lazy-src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" data-ll-status=\"loaded\" \/>less waste in day-to-day processes<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11223 entered lazyloaded\" title=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" sizes=\"(max-width: 24px) 100vw, 24px\" srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" alt=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" width=\"24\" height=\"23\" data-lazy-srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" data-lazy-sizes=\"(max-width: 24px) 100vw, 24px\" data-lazy-src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" data-ll-status=\"loaded\" \/>stronger cross-functional collaboration<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11223 entered lazyloaded\" title=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" sizes=\"(max-width: 24px) 100vw, 24px\" srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" alt=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" width=\"24\" height=\"23\" data-lazy-srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" data-lazy-sizes=\"(max-width: 24px) 100vw, 24px\" data-lazy-src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" data-ll-status=\"loaded\" \/>faster and more predictable operations<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11223 entered lazyloaded\" title=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" sizes=\"(max-width: 24px) 100vw, 24px\" srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" alt=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" width=\"24\" height=\"23\" data-lazy-srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" data-lazy-sizes=\"(max-width: 24px) 100vw, 24px\" data-lazy-src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" data-ll-status=\"loaded\" \/>a stronger service culture and greater ownership<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-11223 entered lazyloaded\" title=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" sizes=\"(max-width: 24px) 100vw, 24px\" srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" alt=\"Lean Office and Service Excellence for SSC Organizations - S\u00e4mling Solution Consulting\" width=\"24\" height=\"23\" data-lazy-srcset=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png 300w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-100x100.png 100w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-600x600.png 600w, https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon.png 1025w\" data-lazy-sizes=\"(max-width: 24px) 100vw, 24px\" data-lazy-src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/04\/zold-pipa-ikon-300x282.png\" data-ll-status=\"loaded\" \/>more practical and sustainable improvement capability<\/p>\n<p><span><strong>We ensure that our programs are firmly focused on solving real operational challenges and delivering measurable business outcomes.\u00a0<\/strong><\/span><\/p>\n<p><strong>Our approach is not theoretical, but practical, SSC-specific and relevant. Each program is tailored to the client\u2019s specific context and development needs.<\/strong><\/p>\n<h2>International and complex references<\/h2>\n<p>Alcoa SSC, Allianz, Arconic SSC, Budapest Airport, Hydro SSC, M\u00c1V, Opella SSC, KPMG, UNICEF GSSC, Velux, M\u00c1V, Hydro.<\/p>\n<h2><strong>The Program is Led by<\/strong><\/h2>\n<p><a href=\"https:\/\/www.samlingsolution.hu\/en\/team\/edina-tothne-pap\/\">Edina T\u00f3thn\u00e9 Pap<\/a><span>\u00a0<\/span>Trainer, Consultant, Coach<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1 us_custom_70facfb4 icon_atright\" href=\"#Request a Quote\"><span class=\"w-btn-label\">Request a Quote<\/span><i class=\"fas fa-angle-right\"><\/i><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image us_custom_b72a4917 us_animate_this style_shadow-2 has_ratio align_none\"><div class=\"w-image-h\"><div style=\"padding-bottom:100%\"><\/div><div class=\"w-image-shadow\" style=\"background-image:url(https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/03\/Lean-trening-Edinaval--1024x572.png);\"><\/div><img decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/www.samlingsolution.hu\/wp-content\/uploads\/2026\/03\/Lean-trening-Edinaval--1024x572.png\" class=\"attachment-large size-large\" alt=\"Lean Office \u00e9s Lean SSC Service training_T\u00f3thn\u00e9 Pap Edina\" loading=\"lazy\" title=\"\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/div><\/div>\n","protected":false},"featured_media":11207,"template":"","trening-kategoria":[117],"class_list":["post-11230","trening","type-trening","status-publish","has-post-thumbnail","hentry","trening-kategoria-training"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.samlingsolution.hu\/en\/wp-json\/wp\/v2\/trening\/11230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.samlingsolution.hu\/en\/wp-json\/wp\/v2\/trening"}],"about":[{"href":"https:\/\/www.samlingsolution.hu\/en\/wp-json\/wp\/v2\/types\/trening"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.samlingsolution.hu\/en\/wp-json\/wp\/v2\/media\/11207"}],"wp:attachment":[{"href":"https:\/\/www.samlingsolution.hu\/en\/wp-json\/wp\/v2\/media?parent=11230"}],"wp:term":[{"taxonomy":"trening-kategoria","embeddable":true,"href":"https:\/\/www.samlingsolution.hu\/en\/wp-json\/wp\/v2\/trening-kategoria?post=11230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}